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Delivery and returns

FREIGHT: 

For delivery in France, “delphinecharlotteparmentier.com” uses BOXTAL (Colissimo or Chronopost); services regarding the delivery time and status of your package are provided by BOXTAL. For delivery in Europe, “delphinecharlotteparmentier.com” uses BOXTAL (Colissimo or Chronopost); services regarding the delivery time and status of your package are provided by BOXTAL. You can also use FEDEX (International Priority), world leader in deliveries; services regarding the delivery time and status of your package are provided by FEDEX. For international delivery, “delphinecharlotteparmentier.com” uses FEDEX, world leader in deliveries; services regarding the delivery time and status of your package are provided by FEDEX.

When the package is dispatched, the client is notified of the delivery time as specified by the carrier (varies depending on the client’s address), and, where necessary, is provided with a serial number for tracking the package online.

Delivery costs include packaging and handling fees, as well as postage. These fees can be fixed or variable, according to the price or weight of your order. We recommend that you purchase all your items under one order. We cannot put together two separate orders to make one, and you will therefore need to pay shipping for each order respectively. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Packages are oversized and protected.

Free delivery in Metropolitain France from 50€ of purchase and overseas including DOM-TOM from 300€ of purchase.

RETURN:

All returns require prior approval from DELPAR SARL and a return number, which can be obtained freely through the CONTACT page available from the website homepage. You will receive the agreement back from by DELPAR SARL. Without that return agreement, the goods will be returned or made available to you at your own expense and risk, cost of transport, storage, and handling. Products are returned at your expense and at your own risk. We advise you to report the value of the goods and to subscribe to insurance. After obtaining the return agreement the buyer has 14 days to return defective goods to DELPAR SARL. The following information is generally required: contact details, name of the member or members concerned, serial number, the defect and the number of invoice or delivery note corresponding to the concerned parts. The goods must be returned with a copy of the invoice and the return number mentioned on the package to the following address: Delphine-Charlotte Parmentier – 26, rue du Bourg Tibourg - 75004 Paris - France.

Any defective product must be returned in its original packaging, the only one allowing one to transport the product in good condition, with warranty stickers, including the whole product and its accessories and must be accompanied by a legible return number. Any product incomplete, damaged and / or whose original packaging has been damaged, will not be returned, exchanged or refunded. The sender must ensure the packaging and packing material he sends. In particular, the recipient can send back the goods to a destination other than the original destination with the same package, the risks for any damage incurred during the subsequent transport depending on the sender’s liability.


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