Where are our jewels made?
All our jewellery is made by craftsmen in our Parisian workshop.
What is the availability of our jewels on the website?
Most of our articles are available on our website. In order to know the availability of a jewel, choose the one that interests you on our website. If the "add to cart" button appears, it means that you can order it online.
The note "available within 3 to 4 days "under the "add to cart" button, indicates that the chosen jewelry is in production, but you still can order it. However, please note, that the delivery time may be extended by a few days.
On the other hand, if the "pre-order" button appears, it means that the jewel is not available and that it will be manufactured once you have placed your pre-order. The production time is one to two weeks.
If the "sold out" button appears, it means that the jewelry you chose is unavailable and can't be ordered.
For any questions, you can contact our customer service or call us at +33144545174.
Is the delivery free and what are the delivery terms?
We offer you the possibility of ordering on our website and picking up your jewel in store whatever the amount of your purchase.
In metropolitan France, the shipping cost is 7,80€ and for any order over 90€ tax included, we offer delivery to the address indicated. The indicative delivery time is 3 to 5 working days.
For all European union countries orders, delivery cost is 11€ and free for an amount over 300€ tax excluded. The indicative delivery time is 4 to 12 working days.
For all international orders (countries out of EU), delivery fee is 29€ and free for an amount over 300€ tax excluded. The indicative delivery time is 3 to 12 working days.
How to maintain our jewellery?
All our jewellery is made from a selection of beautiful materials. To preserve the beauty of your jewellery, it is advisable to take care of it and follow a few rules of use. We recommend that you keep it away from perfume, water, make-up and hydroalcoholic gel.
Are our jewels guaranteed ?
All our jewels are guaranteed for 3 years, and we undertake to repair them free of charge during this period. If your jewel is no longer under warranty, you can contact us via our customer service, and we will find the most suitable solution.
For any repair, you can deposit your jewel in our shop. If you cannot come, do not hesitate to contact our customer service, we will be happy to tell you the procedure to follow. In order to guarantee its quality, your jewel will be carefully repaired by the craftsmen of our workshop.
Where can I buy Delphine-Charlotte Parmentier jewellery?
We have a shop in Paris and a website that delivers everywhere in France, in the DOM-TOMs as well as in several countries abroad. We also have dealers in Japan.